Overview
What is the 7 Days Replacement Guarantee? How do I get a defective item replaced? What if the jewelry does not fit me?
Every piece sold at handycraftindia.com is covered under our 7 Days Replacement Guarantee. Notify us about problems, fitting issues, damages or defects within 48 hours from the date of delivery, and we will either refund your money or send a replacement product to you, provided the procedure below is followed.
In order to get a defective item replaced or return the item that does not fit you, contact Customer Service via email at info@handycraftindia.com or whatsapp us on +91 9525199900, within 48 hours from the date of delivery. The defective product or part will be recalled and a replacement will be shipped immediately, or we will refund your money.
The following products shall not be eligible for return or replacement under this 7 Days Replacement Guarantee:
● Any jewelry or products that exhibits physical damage to the box or to the product
● Any jewelry or products that has been washed
● Any item not in its original condition
● Any item that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery
● Any item without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number
How do I cancel an order on Handycraft India.com?
Cancellation before product has shipped:
● If you cancel your order before your item has shipped, we will refund the entire amount.
Cancellation after product has shipped:
● If your item has shipped but has not yet been delivered, contact Customer Service and inform them of the same.
● If you received the product, it will be eligible for replacement if it is defective or has incorrect size. See 14 Days Replacement Guarantee for further details.
How do I return a purchased item? What is the procedure to return a product to HCi?
In order to initiate a return, please whatsapp our customer service at +91-9525199900 or email us at info@handycraftindia.com. Our customer service representative will help you with the process.
● Complete the shipment return form that comes with your order.
● Please include the original contents, certificates and any additional material sent with the shipment and ensure that the packet is properly sealed.
● Please send the return shipment back to our warehouse at the address below.
Gajalaxmi Crafts
F-10, First Floor, Salasar Plaza, Sanganeri Gate,
Jaipur-302003, Rajasthan, India
Mob. +91-9525199900, +91-9116920901
● In case of product being damaged in-transit, please contact our customer service at +91 9525199900 before sending the shipment back to us. Our customer service representative will guide you in preparing the return shipment. For the damaged product returns, you will be reimbursed up to Rs 100 towards your shipping costs, provided you include the courier receipt along with the return shipment. This is subject to your returns being inspected by our Quality Check team upon receiving the product.
How will I be refunded for the return?
Our QC team will inspect the return shipment upon receiving it at our Warehouse. Upon successful processing of return, you will be refunded the purchase amount of returned product(s). If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited back to your account. Otherwise, the refunded amount will be credited back to your HCi account in a form of Gift Voucher or equivalent amount will be credited to your bank account through NEFT.
What is 5-7 days Free Delivery? Are all orders delivered at zero shipping costs?
Please click here to view our Shipping Policy.Returns & Replacements
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@handycraftindia.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@handycraftindia.com and send your item to: Gajalaxmi Crafts
F-10, First Floor, Salasar Plaza, Sanganeri Gate,
Jaipur-302003, Rajasthan, India
Mob. +91-9525199900, +91-9116920901.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: Gajalaxmi Crafts
F-10, First Floor, Salasar Plaza, Sanganeri Gate,
Jaipur-302003, Rajasthan, India
Mob. +91-9525199900, +91-9116920901.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@handycraftindia.com for questions related to refunds and returns.